New Repairs and Maintenance Service
In Category - News Date - 01/07/2021
From 1 July 2021, the Women’s Housing Company has a new contract for the delivery of repairs and maintenance for our properties. Assett Group Services has been selected to deliver the new contract following a rigorous tender process. We are very pleased to be working with this experienced group.
The new arrangements offer a number of benefits, including a stronger focus on customer needs such as resolving maintenance queries, quality checks, and speedier services. It also includes a focus on the social side of things, such as establishing community gardens.
There are some changes to repairs priorities under the new arrangements:
- Emergency repairs (where there is a significant threat to health and safety) will be made safe within 4 hours
- Priority repairs (where there is a risk to health and safety) will be secured within 24 hours
- Routine repairs (where critical elements have failed) will be attended within 5 days
- Routine repairs (where there are minor faults) will be attended within 21 days
(Please note there is no change to arrangements for Leasehold properties).
All tenants can now request repairs and maintenance by emailing firstname.lastname@example.org, phoning us on 9281 1764 (during business hours) or completing the online form:
For more information see the new Repairs and Maintenance Factsheet: