Inside the customer service experience at Women’s Housing Company At Women’s Housing Company, customer service is more than responding to requests or managing tenancies. It is about creating safety, stability and opportunity for women rebuilding their lives. Leading this work is Ellen, Senior Manager, Customers, who focuses on ensuring services are consistent, respectful and responsive. […]
A tenant’s reflections of homelessness and connection For Katrina, a First Nations woman living on Gumbaynggirr Country (Coffs Harbour), Reconciliation Week is not an abstract idea – it lives in the everyday connections that have helped her rebuild her life. Growing up in the region from the age of eight, she has formed a deep […]
What does support look like after securing a home at Women’s Housing Company? For many women, the journey to safe and secure housing has been shaped by years of abuse, instability and uncertainty. These experiences can deeply impact a woman’s confidence, sense of self and belief in what is possible for her future. A safe […]
