Our vision is to achieve excellence in the provision of housing that is affordable for single women, and women with children. The Women’s Housing Company is committed to providing high-quality services and information to all women participating in our housing programs, as well as the communities in which we operate.
The Customer Service Charter outlines our commitment to excellence in quality services in all operations and interactions.
The Customer Rights and Responsibilities Policy have been designed to establish clear guidelines and expectations between the Women’s Housing Company, and the women using our services.
We all encounter circumstances that we cannot navigate on our own. Should you require any assistance, whether it’s related to your physical, mental health, or financial needs, please reach out to our team. Our primary objective is to empower and support you to sustain your tenancy.
Building better outcomes for women, every day For more than 40 years, Women’s Housing Company has been guided by a commitment to learning, adapting and improving. Rather than waiting for large-scale reviews or reacting to problems after they occur, we embed continuous quality improvement into everyday operations – creating a culture of ongoing reflection and […]
Supporting greater understanding of safety, housing and recovery Domestic and family violence is one of the leading causes of homelessness for women and children in Australia. For many women escaping violence, finding safe and secure housing is the first critical step towards rebuilding a life free from fear. Women’s Housing Company is proud to be […]
Inside the customer service experience at Women’s Housing Company At Women’s Housing Company, customer service is more than responding to requests or managing tenancies. It is about creating safety, stability and opportunity for women rebuilding their lives. Leading this work is Ellen, Senior Manager, Customers, who focuses on ensuring services are consistent, respectful and responsive. […]
