The Women’s Housing Company (WHC) is a specialist community housing provider committed to delivering safe, secure and affordable housing for women and children. WHC seeks to engage suitably qualified and experienced contractor to provide both termite inspections and pest control services across its property portfolio, ensuring the health, safety and wellbeing of its tenants.

As a minimum the contractor shall:

• Conduct inspections in accordance with AS 3660 Termite Management and relevant Australian Standards.
• Identify active termites, previous damage, and conditions conducive to termite attack.
• Provide detailed photographic reports and treatment recommendations.
• Undertake reactive termite treatments where quoted, approved and authorised.
• Provide general pest control services, including the inspection, identification, treatment and management of common pests such as cockroaches, ants, spiders, rodents, fleas, silverfish, bed bugs, wasps and other nuisance pests as required.
• Undertake responsive pest treatments in occupied and vacant properties, common areas and external grounds, ensuring treatments are safe, effective and appropriate for residential environments.
• Provide recommendations for preventative pest management measures and advice on environmental or property conditions contributing to infestations.
• Maintain records of inspections, monitoring stations, treatments, pesticides used and warranties.
• Coordinate inspection and treatment appointments with tenants and WHC representatives, including confirmation of access arrangements and attendance times.
• Provide advance appointment notifications and maintain communication with WHC regarding scheduling, attendance and access outcomes.
• Report all non-access occurrences, tenant concerns and site issues requiring WHC follow-up.
• Communicate professionally and respectfully with tenants, recognising the requirements of occupied residential and community housing environments.
• Report any observed property defects or conditions that may contribute to termite activity or pest infestations, including moisture ingress, leaks, drainage defects, inadequate ventilation, waste management issues, timber decay and structural concerns.
• Provide emergency response capability for active termite activity, rodent infestations and other urgent pest-related health and safety risks.
• Ensure all technicians hold appropriate pest management licences, certifications and insurances.
• Maintain appropriate records and provide reports within agreed contractual timeframes.
• Comply with all WHC policies, contractor code of conduct requirements, WHS legislation and privacy obligations.

The Women’s Housing Company is seeking to partner with a suitably qualified and experienced contractor who can demonstrate professionalism, technical expertise, responsiveness, and a respectful approach when working within occupied residential properties.

We look forward to receiving submissions from organisations that share our commitment to tenant safety, asset protection, regulatory compliance, and the delivery of high-quality customer service. Through this tender process, WHC aims to establish a valued partnership with a contractor capable of providing reliable, proactive and responsive termite and pest management services across our residential portfolio.

Thank you for your interest in this opportunity. We welcome your submission and appreciate the time and effort invested in responding to this Request for Tender.