Repairs and Maintenance

A safe and well-maintained home is essential for your wellbeing. Women’s Housing Company makes it simple to report repairs, understand what is covered and get professional help to keep your home in top condition. From urgent safety concerns to routine maintenance, our dedicated team ensures that your home remains secure, functional and comfortable. We prioritise fast and reliable service so you can focus on thriving in your home.

Keep your home safe and in great condition

Find all the factsheets, forms and policies you need to manage repairs and maintenance with confidence.

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The WHC Responsive Repairs are categorised into four priority levels:

1.
Emergency Repairs
within 4 hours

2.
Urgent Repairs
within 24 hours

3.
Routine Repairs
within 5 days

4.
General Non-urgent repairs
within 14 days

We have tailored policies and procedures for managing our properties that reflect the needs of female tenants, including:

Buildings that accommodate women only
Prioritising women's need for privacy and security
Sensitive asset management such as:

Prioritising communication with tenants when maintenance works are due to be conducted at their property or building
Follow up with tenants to ensure completion and satisfaction with contractor service
Property management tailored to the requirements of women as they age-in-place
Highlighting the importance of privacy and safety for women to contractors and suppliers

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News & Stories

Quality homes, lasting impact: with Mardi Bell

Mardi Bell, Senior Manager, Assets at Women’s Housing Company, has spent more than 20 years shaping how safe, sustainable housing is delivered for women. With deep expertise in strategic asset management and facilities delivery, she leads the work behind maintaining and improving homes, so they remain places of stability, dignity and growth. Q. What does […]

April 7, 2026

A safe space to begin again: Shaymaa’s story

“Every day here reinforces the profound difference a safe space makes.” – Shaymaa When Shaymaa touched down in Australia from Egypt, she was filled with a sense of immense opportunity. “I arrived in Australia as an HR professional, married with three beautiful children,” she says. But when COVID-19 hit, everything changed. “From the outside, it […]

March 16, 2026

Measuring What Matters: Impact Report Shows Lasting Change

The Women’s Housing Company has released its latest impact report, highlighting the powerful outcomes achieved through its recent empowerment program designed to support women experiencing housing insecurity and complex life challenges, The report shows clear and consistent improvements across all measured outcome areas, with particularly strong gains in confidence, personal agency and social connection. These […]

January 16, 2026