Repairs and Maintenance

A safe and well-maintained home is essential for your wellbeing. Women’s Housing Company makes it simple to report repairs, understand what is covered and get professional help to keep your home in top condition. From urgent safety concerns to routine maintenance, our dedicated team ensures that your home remains secure, functional and comfortable. We prioritise fast and reliable service so you can focus on thriving in your home.
Keep your home safe and in great condition

Find all the factsheets, forms and policies you need to manage repairs and maintenance with confidence.

The WHC Responsive Repairs are categorised into four priority levels:

1.
Emergency Repairs
within 4 hours
2.
Urgent Repairs
within 24 hours
3.
Routine Repairs
within 5 days
4.
General Non-urgent repairs
within 14 days

We have tailored policies and procedures for managing our properties that reflect the needs of female tenants, including:

  • Buildings that accommodate women only
  • Prioritising women's need for privacy and security
  • Sensitive asset management such as:
  • Prioritising communication with tenants when maintenance works are due to be conducted at their property or building
  • Follow up with tenants to ensure completion and satisfaction with contractor service
  • Property management tailored to the requirements of women as they age-in-place
  • Highlighting the importance of privacy and safety for women to contractors and suppliers

News & Stories

Belonging, community and the power of being “All In”

A tenant’s reflections of homelessness and connection For Katrina, a First Nations woman living on Gumbaynggirr Country (Coffs Harbour), Reconciliation Week is not an abstract idea – it lives in the everyday connections that have helped her rebuild her life. Growing up in the region from the age of eight, she has formed a deep […]

June 1, 2026

Rebuilding after homelessness

What does support look like after securing a home at Women’s Housing Company? For many women, the journey to safe and secure housing has been shaped by years of abuse, instability and uncertainty. These experiences can deeply impact a woman’s confidence, sense of self and belief in what is possible for her future. A safe […]

May 26, 2026

Media release

A Safe Home Changes Everything: Women’s Housing Company launches fundraising campaign to support women in crisis SYDNEY, NSW, 19 May 2026 – The Women’s Housing Company has launched a new fundraising campaign, A Safe Home Changes Everything, calling on the community to support women and children experiencing homelessness, domestic and family violence and financial crisis. Developed […]

May 19, 2026
Torres Strait Islander flag
Aboriginal Flag
ACKNOWLEDGEMENT OF COUNTRY
The Women’s Housing Company acknowledges the Gadigal people of the Eora nation as the traditional custodians of the land on which we operate, and pays respect to Elders both past and present.

Repairs and Maintenance Overview

Group of Diverse Women