Repairs and Maintenance

A safe and well-maintained home is essential for your wellbeing. Women’s Housing Company makes it simple to report repairs, understand what is covered and get professional help to keep your home in top condition. From urgent safety concerns to routine maintenance, our dedicated team ensures that your home remains secure, functional and comfortable. We prioritise fast and reliable service so you can focus on thriving in your home.
Keep your home safe and in great condition

Find all the factsheets, forms and policies you need to manage repairs and maintenance with confidence.

The WHC Responsive Repairs are categorised into four priority levels:

1.
Emergency Repairs
within 4 hours
2.
Urgent Repairs
within 24 hours
3.
Routine Repairs
within 5 days
4.
General Non-urgent repairs
within 14 days

We have tailored policies and procedures for managing our properties that reflect the needs of female tenants, including:

  • Buildings that accommodate women only
  • Prioritising women's need for privacy and security
  • Sensitive asset management such as:
  • Prioritising communication with tenants when maintenance works are due to be conducted at their property or building
  • Follow up with tenants to ensure completion and satisfaction with contractor service
  • Property management tailored to the requirements of women as they age-in-place
  • Highlighting the importance of privacy and safety for women to contractors and suppliers

News & Stories

Continuous quality improvement

Building better outcomes for women, every day For more than 40 years, Women’s Housing Company has been guided by a commitment to learning, adapting and improving. Rather than waiting for large-scale reviews or reacting to problems after they occur, we embed continuous quality improvement into everyday operations – creating a culture of ongoing reflection and […]

July 15, 2026

Women’s Housing Company supports new Domestic Violence Education Study Guide

Supporting greater understanding of safety, housing and recovery Domestic and family violence is one of the leading causes of homelessness for women and children in Australia. For many women escaping violence, finding safe and secure housing is the first critical step towards rebuilding a life free from fear. Women’s Housing Company is proud to be […]

June 25, 2026

Building stability through customer service

Inside the customer service experience at Women’s Housing Company At Women’s Housing Company, customer service is more than responding to requests or managing tenancies. It is about creating safety, stability and opportunity for women rebuilding their lives. Leading this work is Ellen, Senior Manager, Customers, who focuses on ensuring services are consistent, respectful and responsive. […]

June 15, 2026
Torres Strait Islander flag
Aboriginal Flag
ACKNOWLEDGEMENT OF COUNTRY
The Women’s Housing Company acknowledges the Gadigal people of the Eora nation as the traditional custodians of the land on which we operate, and pays respect to Elders both past and present.

Repairs and Maintenance Overview

Group of Diverse Women