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Repairs and Maintenance

A safe and well-maintained home is essential for your wellbeing. Women’s Housing Company makes it simple to report repairs, understand what is covered and get professional help to keep your home in top condition. From urgent safety concerns to routine maintenance, our dedicated team ensures that your home remains secure, functional and comfortable. We prioritise fast and reliable service so you can focus on thriving in your home.
Keep your home safe and in great condition

Find all the factsheets, forms and policies you need to manage repairs and maintenance with confidence.

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The WHC Responsive Repairs are categorised into four priority levels:

1.
Emergency Repairs
within 4 hours
2.
Urgent Repairs
within 24 hours
3.
Routine Repairs
within 5 days
4.
General Non-urgent repairs
within 14 days

We have tailored policies and procedures for managing our properties that reflect the needs of female tenants, including:

  • Buildings that accommodate women only
  • Prioritising women's need for privacy and security
  • Sensitive asset management such as:
  • Prioritising communication with tenants when maintenance works are due to be conducted at their property or building
  • Follow up with tenants to ensure completion and satisfaction with contractor service
  • Property management tailored to the requirements of women as they age-in-place
  • Highlighting the importance of privacy and safety for women to contractors and suppliers
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News & Stories

More than housing: how women’s empowerment creates pathways to independence

With Libby Caskey, Senior Manager, Partnerships and Impact What does “more than housing” mean in practice at Women’s Housing Company? “For decades, housing responses to women experiencing homelessness and domestic and family violence have rightly focused on one fundamental outcome: safety. Safe housing is life-changing and provides stability, protection and the ability to begin recovering from trauma.  […]

August 11, 2026
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Action now, impact always

Reflecting on 20 years working in housing and homelessness By Nada Nasser, CEO, Women’s Housing Company As I reflect on more than 20 years working in housing and homelessness, I’m reminded of both how far we’ve come and how far we still have to go to make homelessness rare, brief and not repeated. My first […]

August 3, 2026
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Continuous quality improvement

Building better outcomes for women, every day For more than 40 years, Women’s Housing Company has been guided by a commitment to learning, adapting and improving. Rather than waiting for large-scale reviews or reacting to problems after they occur, we embed continuous quality improvement into everyday operations – creating a culture of ongoing reflection and […]

July 15, 2026
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ACKNOWLEDGEMENT OF COUNTRY
The Women’s Housing Company acknowledges the Gadigal people of the Eora nation as the traditional custodians of the land on which we operate, and pays respect to Elders both past and present.

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Resources

If you are homeless - call Link2Home

About

ASES
national regulatory system provider
Registered Charity

Repairs and Maintenance Overview

Group of Diverse Women