About repairs and maintenance

We provide a comprehensive Property Services program including the delivery of Repairs and Maintenance, Planned Maintenance and Cyclical Maintenance.
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The WHC Responsive Repairs are categorised into four priority levels:

1.
Emergency Repairs
within 4 hours

2.
Priority Repairs
within 24 hours

3.
Routine Repairs
within 5 days

4.
Routine Repairs
within 21 days

We have tailored policies and procedures for managing our properties that reflect the needs of female tenants, including:

  • Buildings that accommodate women only
  • Prioritising women's need for privacy and security
  • Sensitive asset management such as:
  • Prioritising communication with tenants when maintenance works are due to be conducted at their property or building
  • Follow up with tenants to ensure completion and satisfaction with contractor service
  • Property management tailored to the requirements of women as they age-in-place
  • Highlighting the importance of privacy and safety for women to contractors and suppliers
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ACKNOWLEDGEMENT OF COUNTRY
The Women’s Housing Company acknowledges the Gadigal people of the Eora nation as the traditional custodians of the land on which we operate, and pays respect to Elders both past and present.
© 2023 Womans Housing Company. All rights reserved.

Repairs and Maintenance Overview

Group of Diverse Women