The WHC has re-tendered for our responsive maintenance services through a robust procurement process and has a new panel of contractors in place commencing in December 2023. Contractors were invited to participate in a select tender based on their reputation or previous work for us.
The way you report repairs has not changed, and tenants can continue to report a repair in the following way:
Tenants can report all repairs from Monday-Friday, 9am-4:30pm. For urgent repairs out of these hours, please call to speak to our out of hours service.
Please contact WHC if you experience any issues with your maintenance service or have outstanding maintenance issues.
The arrangements for maintenance of lawns and grounds and common areas are not changing.
Supporting greater understanding of safety, housing and recovery Domestic and family violence is one of the leading causes of homelessness for women and children in Australia. For many women escaping violence, finding safe and secure housing is the first critical step towards rebuilding a life free from fear. Women’s Housing Company is proud to be […]
Inside the customer service experience at Women’s Housing Company At Women’s Housing Company, customer service is more than responding to requests or managing tenancies. It is about creating safety, stability and opportunity for women rebuilding their lives. Leading this work is Ellen, Senior Manager, Customers, who focuses on ensuring services are consistent, respectful and responsive. […]
A tenant’s reflections of homelessness and connection For Katrina, a First Nations woman living on Gumbaynggirr Country (Coffs Harbour), Reconciliation Week is not an abstract idea – it lives in the everyday connections that have helped her rebuild her life. Growing up in the region from the age of eight, she has formed a deep […]
