The Women’s Homelessness Support Service

The Women's Housing Company operates the Women's Homelessness Support Service (WHSS) in South Western Sydney, in partnership with the Community Restorative Centre (CRC). The service is funded by NSW Family and Community Services as a Specialist Homelessness Service which delivers services to single women over 18 years of age, without accompanying children, who are homeless, or at risk of homelessness.

What Services Do We Provide
Intervention & Support

Early intervention and outreach support – working collaboratively with other services to prevent women at risk from becoming homeless

Advocacy on behalf of women at risk, and facilitating access to appropriate services such as domestic violence counselling and support, community mental health services, financial, legal, family support and mediation services
Case Management

Intensive case management services within a holistic, person centred framework to women who may have multiple and highly complex needs
Rapid Rehousing

Supporting and assessing women to be rapidly rehoused if they become homeless, through working with the broader homelessness service system, and with local real estate agents and housing providers to facilitate access to long term suitable accommodation
Transitional Housing

Providing women with safe, short to medium term accommodation with case management support, and assistance to access safe and affordable longer term housing options
Short Term Accommodation

Short term accommodation in a residential setting with case management and support in response to an immediate crisis

Who does the service assist?

The WHSS provides support to women who are experiencing homelessness or are at risk.  The service has a strong focus on Aboriginal women and women from culturally and linguistically diverse backgrounds. 

Women supported by the service may be experiencing or have a history of one or more of a range of issues including domestic and family violence, sexual assault, mental illness, substance abuse, exiting custody or other institutional settings, precarious immigration status, poverty or housing affordability stress.

What can women expect from the service?

The service can also provide practical assistance, such as basic furnishings, whitegoods and essential household items.

Our experienced case management staff are trained and equipped to provide a continuum of support aimed at addressing complex and diverse needs with a flexible and individualised approach. Links with sustainable supports within the community are encouraged and facilitated, utilising our strong partnerships and networks with key service providers across South Western Sydney.  The strengths-based model of our case management builds capacity for women to live independently and to participate equally in their communities. 

The WHSS offers the opportunity to receive case management, advice and advocacy in a safe and supportive environment. The service provides support for clients to identify and achieve realistic goals.

What types of accommodation does the service offer?
The WHSS operates a six bed crisis accommodation centre in the Liverpool local government area.

The service offers access to transitional supported accommodation in the Liverpool, Fairfield and Bankstown local government areas. Transitional Housing is provided by the Housing Services Team of the Women's Housing Company, or other community housing providers.

How does the referral and eligibility assessment process work?
Women may contact the WHSS directly to make a self-referral, or may be referred by another organisation.

Our case management staff will seek to understand the current situation to assess suitability for the service. Initial assessments can be conducted by telephone and more comprehensive assessments are conducted through face-to-face meetings.

How to contact the service?

The WHSS operates weekdays 9.00am – 4.30pm (excluding NSW public holidays).

General enquiries can be made by phone on (02) 9602 9160 or by email at info@whss.org.au