Policies & Procedures

Women’s Housing Company strives to improve policies and procedures in an ongoing way to correctly reflect our philosophy and service delivery.

Changes to policies are approved by the Board of Directors, whenever necessary. The date of the latest changes are recorded at the bottom of each policy.

Procedures are adjusted more regularly with a view to improve transparency, correctness and equity. These are not approved by the Board as they do not change the essence of the content of policy but only its format.

Policies and procedures relating to housing management are being added to this page... please be patient and continue to check in for updates.

Goals and Vision of WHC

Tenancy Management

2.1 Allocation of Housing

2.1.1 Eligibility Criteria and Program Types

2.1.2 Standard Properties

2.1.3 Application Process & Waitlist Update

2.1.4 Allocation of Vacant Properties - under review

2.1.5 Securing Leashold Properties

2.1.6 Offers of Housing

2.2 Establishing and Maintaining Tenancies

2.2.1 Signing a Lease

2.2.2 Tenancy Agreement

2.2.2.1 Change of Name

2.2.2.2 Rent Payment Options

2.2.3 Condition Reports

2.2.4 Connecting Electricity & Gas & Telephone

2.2.6 Repairs & Tenant Damage & Property Inspections

2.2.6.2 Repairs & Emergency Accommodation

2.2.7 Water Charges

2.2.8 Rebated Rent, Income, Income reviews & Market Rent

2.2.8.1 Tenants with No Income

2.2.8.2 Tenants Declaring Bankruptcy

2.2.8.3 Centrelink Confirmation eService

2.2.9 Rent Arrears

2.2.9.1 Rent Subsidy Fraud

2.3 Changing Needs of Tenants

2.3.1 Changing Needs & Transfer

2.3.1.1 Management Transfer

2.3.1.2 Mutual Exchange

2.3.2 Violence & Harrassment

2.3.3 Home Modifications

2.3.5 Extended Stay of Visitors

2.3.6 Absence from Property

2.3.7 Becoming Ineligible for Housing with WHC

2.3.7.1 Additional Occupants & Carers

2.3.8 Succession Rights

2.4 Ending Tenancies

2.4.2 No Grounds Termination & CTTT

2.4.2.1 Handing Back Leashold Properties

2.4.3 Abandoned Properties & Goods

2.4.4 Voluntary Termination

2.4.5 Deceased Tenant in Property

2.4.6 Exit Inspection & Follow up of Arrears

2.4.7 Request for Rental Reference

Tenant Rights and Participation

4.1 Access & Equity

4.2 Charter of Rights & Responsibilities

4.3 Access to Files

4.4 Confidentiality & Privacy

4.4.1 Duty of Care

4.4.2 Mental Health Reports and Orders

4.4.3 Office of Protective Commissioner

4.5 Neighbourhood Disputes

4.8 Ongoing Evaluation

4.9 Tenant Involvement & Participation

4.9.1 Community Capacity Building

4.9.2 Access to Support

4.9.3 Tenant Rent Incentives

Registered community housing provider