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New Housing Policies
The Women's Housing Comany Housing Management Policies and the Complaints and Appeals Policy have been reviewed to bring them up to date with current best practice. These new policies will be implemented from 1 June 2016.
The new policies are:
A Plan for Change: Homes for Older Women
On International Women’s Day, March 8 2016, the Minster for Family, Community Services and Social Housing, the Honourable Brad Hazzard MP launched A Plan for Change: Homes for Older Women.
A Plan for Change: Homes for Older Women was developed following a forum held to highlight older women’s housing and homelessness needs in August 2015. The Plan was developed by a group of non-government agencies including the Women’s Housing Company and sets out a number of key initiatives across the housing system designed to ensure that older women can live in safe, secure and affordable housing.
The Plan highlights the need for the NSW Government to commit to developing a strategy that addresses this issue and includes a number of real life stories as told by older women who have facing homelessness.
Click here to read The Plan for Change: Homes for Older Women.
The Womens Housing Company’s 2015 Annual General Meeting was held on Thursday 26 November. It was a very successful event with around 100 tenants and other guests attending the proceedings and joining us for lunch.
The meeting closed with an address by The Honourable Dame Marie Bashir AD CVO, and people at the event we inspired by her enduring message that ‘Women helping women is the most powerful combination in the world’.
Click here to read the 2015 WHC Summer Newsletter. This newsletter features articles on tenant engagement, managing repairs and maintenance and information for women wanting to age well and keep healthy in the ‘Older and Bolder’ section.
Meeting Our Arabic Speaking Tenants
Twenty-two of WHC’s Arabic speaking tenants attending a meeting in late 2015 to identify what helps them to be safe, comfortable and independent in their homes.
WHC plans to hold more meetings in 2016 with tenants whose primary language is not English, to find out about their needs and to receive feedback about our services.
Tenants' Advisory Group Meetings
The WHC Tenants’ Advisory Group (TAG) meets every two months in different locations. The aim of the TAG is for tenants to share information and experiences to help improve WHC’s services. Discussion at the TAG includes repairs, housing services, and how to support all tenants to be involved in activities.
Tenants’ Advisory Group Meetings in 2016
New Additions to WHC Team
Leonie Donohue joined WHC as the new Housing Services Manager in October 2015. Leonie has a strong background in social housing in both Access and Allocations and in Tenancy Management. Leonie manages the Housing Services Team which includes the housing management, community development, reception and access and allocation staff and brings great experience to her new role at WHC.
At the start of 2016 WHC also welcomed a new Senior Asset Manager, Kathleen Williams. Kathleen previously worked as the asset manager for another NSW community housing provider and brings extensive knowledge of the community housing sector and the management of assets within the sector to her new role.
WHC Annual Tenant Satisfaction Survey
The Annual Tenant Satisfaction Survey is an opportunity for tenants to provide feedback to WHC on service delivery, including issues such as repairs and maintenance and housing management. It also asks tenants to let WHC know about the best ways to engage and communicate with them.
All tenants have now been sent the survey form by mail. If you haven’t already completed it, please fill in the form and return it in the postage-paid envelope by 31 January 2016. For any assistance please ring WHC on 9281 1764.